Riss Mullen seated on a cream sofa by a sunlit window, holding a mug

Creative operations for enterprise.

I lead creative operations and enablement for enterprise communications. Across 9+ years in agency design, brand social, executive communications and operations, I have built the platforms, AI tools, workflows and teams that help organizations produce consistent, on-brand content at scale.

9+
Years in creative, design and enterprise communications
4M+
Followers across enterprise brand social channels
50+
Corporate, PR and non-profit clients branded at agency level
360°
Experience across organic marketing, social, internal, external and executive communications, and operations
CURRENTLY Vice President, Head of Creative Enablement Operations: Multimedia
Global financial services firm; Columbus, OH
01 / CAPABILITIES

Where strategy meets operations.

Enterprise Communications

External, internal, executive and social communications; channel governance and editorial planning across corporate channels.

Operations & Budget

Studio and business budgets, capital expenditures, AV investments and vendor contracts.

Data & Capacity Planning

Trend and data analysis through team reporting and capacity planning to identify inefficiencies in workflows and resources.

Stakeholder Reporting

Presenting data to leadership and stakeholders to secure buy-in, set plans and show results against expectations.

Event Production & Broadcast AV

Lead producer for executive events: live audio, real-time graphics, media server playback, signal routing and live streaming.

Creative Enablement

Enterprise platform rollouts, brand kit architecture and self-service design and video ecosystems for non-creative teams.

AI Strategy & Innovation

Creative AI tool strategy, vendor evaluation, internal vibe-coded solutions, AI skill libraries and responsible-use governance.

Team Leadership

Direct management and mentorship of videographers and graphic designers; standardized systems and workflows.

02 / SELECTED WORK

Programs I have built and led.

Project work is confidential. Detailed case studies are available in a live walkthrough; request one here.

56%Less manual creative production
PLATFORM ROLLOUT

Enterprise Canva rollout

Scaled Canva from a 250-person proof of concept to 2,000 users. Built three brand kits and 70+ templates for email, digital signage, video and print; manual creative production dropped 56%.

ROLE: Program lead; business case, stakeholder reporting, rollout, governance

5+Automated creative and event tools
AI STRATEGY

Creative AI marketplace

Built a vibe-coded marketplace of creative and event tools: name badge builder, asset tracker, production schedule, inventory checkout, and a registration and attendee engagement web builder.

ROLE: Strategy and content lead; directed citizen developers and designers

4M+Followers across brand channels
SOCIAL MEDIA

Enterprise brand social

Managed organic social strategy and creative for brand channels reaching 4M+ followers: editorial calendars, copy, design, publishing and performance reporting.

ROLE: Editorial and design lead

Backstage production control area with operators at video playback and switching stations LIVE PRODUCTION

Executive event production

Led creative for 60+ events and AV production for four executive-level events of 300 to 2,000 attendees, including keynotes with nationally known speakers. Partnered with executives on content and rehearsals in the months before each event.

ROLE: Creative lead; lead AV producer

Ballroom stage with curved LED screens, lighting truss and camera position EVENT DESIGN

Large-format event environments

Directed videographers, designers and motion artists across 30,000 px LED screens, interactive displays, and print and wayfinding signage.

ROLE: Creative director; team lead

Production studio with overhead lighting rig, cameras on tripods and a slider, and a curved set wall lit in blue STUDIO OPERATIONS

Self-service studio

Building a self-service studio for internal communications and marketing: strategy, inventory, budgets, crew, scheduling, and intake with producers and citizen developers.

ROLE: Strategy and buildout lead; business case and capacity planning

03 / EXPERIENCE

Career path.

2026 – Present
Vice President, Head of Creative Enablement Operations: MultimediaGlobal financial services firm
2024 – 2026
Senior Associate, Executive Communications Designer: MultimediaGlobal financial services firm
2022 – 2024
Senior Associate, Editorial & Design: Social MediaGlobal financial services firm
2019 – 2022
Lead Graphic DesignerInspire PR Group
2017 – 2019
Creative Marketing SpecialistRemember Marketing
2016 – 2018
Web Designer: MarCom DepartmentColumbus College of Art & Design
04 / RECOGNITION & EDUCATION
Leadership RecognitionFirm-wide women's leadership program; 2023
Team Site LeadCommunications; Columbus site
Gold & Silver ADDY AwardsAmerican Advertising Awards; local and district
Alumni MentorCCAD Mentorship Program; 2022 – 2025
BFA, Advertising & Graphic DesignColumbus College of Art & Design; Minor: Creative Writing
NASM CertificationsWellness, Nutrition and Weight-Loss Specialist; 2026